The head of Tata Consultancy Services has cautioned that artificial intelligence has the potential to eliminate call centers within a year.

The head of Tata Consultancy Services (TCS), an Indian IT company, has said that artificial intelligence (AI) will lead to a reduced need for call centres in about a year. The CEO of TCS, K Krithivasan, explained that AI adoption will change the customer help centres that currently employ many people in countries like India. He believes that chatbots will be able to analyze customer transaction history and perform most of the tasks currently done by call centre agents. TCS reported that its pipeline of AI projects has doubled and is now worth $900 million. You Can Read Full News By Clicking On Below Link.

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